Terms of Use



Please read the Terms of Use, Privacy Policy and all other policies, which relate to your use of the Services (collectively “Terms and Conditions”) carefully to ensure that you understand each provision before using NQAL Application (Referred to as “NQAL”, “Application”, “us”, “we” or “our”) as it affects your legal rights. By accessing or using any part of the Application or Services, you agree to be bound by these Terms and Conditions. If you do not agree to all the clauses of these terms and conditions, you may not access the Application or use any of the services.

By accessing, using or registering an account on the Application, you confirm that you have read, understood and agree to these Terms and Conditions in their entirety. Please check this page regularly to determine whether our Terms and Conditions have been updated, any new terms will automatically be effective when they are published on NQAL Application. You acknowledge our right to: A) Amend or change these Terms and Conditions; B) Refuse any user access to the Application; C) Terminate the offending user accounts; D) Modify or withdraw (temporarily or permanently) this the Application without notice.


In this Agreement, unless the context requires otherwise, the following terms shall have the meanings referred:

“Application”, “We”, “Us” or “Our”: Refers to NQAL Application and its services.

“Account”: Refers to the user’s account in NQAL Application, which enables him to benefit from the Application services.

“The User”: Refers to anyone who creates an account or use the Application and services.

“Service Providers”: Refers to partner Delivery companies, dealers and deliverers that provide customers with Delivery Service orders.

“Services”: Refers to the services of providing NQAL Application, and concluding of purchase orders.

“Order”: Refers to ordering meal or food through NQAL Application.

“Content”: Refers to all audios, Videos, texts, graphics, images, and any other material entered, processed, included, or accessed through the Application.

“Agreement”: Refers to this document and the terms of use contained herein, as well as the privacy policy and all other policies.


NQAL is an online application that works on Android and iOS systems, providing a simple and convenient service for users, and links Partner Trader and customers and allows you to order meals from them, and markets meals on behalf of the Partner Delivery companies, dealers and deliverers, and concludes orders on their behalf and delivers meals to you.

NQAL Application provides the following:

Register an account, track orders and enjoy the full benefits offered by the Application.

Mediation services between our trader partners and customers. NQAL does not cook, prepare or Delivery Service, but rather it is done through partner Delivery companies, dealers and deliverers NQAL's role is limited to providing the ability to search and find partner Delivery companies, dealers and deliverers in your location.

Trader display services, item listings and offers from partner Delivery companies, dealers and deliverers licensed to Delivery Service.

Various payment services that suit all our customers.

Delivery Service marketing services on behalf of the Partner Delivery companies, dealers and deliverers.

Ordering and delivery service from the Partner Delivery companies, dealers and deliverers to customers.

NQAL's Application services are provided in accordance with applicable regulations and the provisions of the e-commerce Law on all services and products requested through the Application.

This agreement shall a valid contract satisfying the legal conditions and elements and shall be enforceable against all said parties. Its provisions and obligations shall be binding on all of them and neither party may derogate from it or terminate it since it has resulted in its legal effects.


In accordance with NQAL’s published Policies located at the Application (“Policies”). This Agreement is a contract between you and NQAL that is non-transferable, except as expressly provided herein.

The user is responsible for obtaining and maintaining all hardware, software and other equipment needed for access to and use NQAL Application, and all related expenses, including internet connection fees, where certain functions of the Application will require the user to have an active internet connection. Whether the connection by Wi-Fi or by a mobile network provider, but NQAL Application cannot take responsibility for the Application not working at full functionality if you do not have an Internet connection

You agree to comply with any, and all guidelines, notices, rules, operating policies, and instructions regarding the use of the Services and/or access to the Application. We reserve the right to review it at any time, and you are aware of any changes to the foregoing when posted on the Application.


Create an Account

In order to access the Services and utilize the Application You will be required to create an account and a membership in NQAL Application (“Account”). You agree:

Acknowledgement the full legal capacity to enter contracts with us (for example, you have attained the applicable legal age for entering contracts).

Comply with all applicable laws in the state when using the services.

Comply with any notices sent through the Application regarding your use of services.

Provide accurate and complete information, and commit to update it promptly if any of it changes.

Maintaining the confidentiality of the account and password and for restricting access to your account.

Accept responsibility for all activities that occur under your account or password.

Notify us immediately of any unauthorized use of your Account or any other breach of account and the Application security.

Use of Account

You may not transfer the account or your account login/password to any other person.

You shall not use the account for any fraudulent or improper purpose or any purpose that is competitive to NQAL.

You shall notify NQAL immediately by emailing us of any unauthorized use of the account or the Application.

NQAL neither warrants nor represents that your use of the content available on this Application will not infringe rights of third parties not affiliated with NQAL.

NQAL reserves the right to refuse or cancel any person’s registration, remove and prohibit any person from using this Application for any reason whatsoever, and to limit or terminate your access to or use of the Application at any time without notice.

Account Termination

NQAL may terminate your membership and refuse any/ and all current or future uses in the following cases:

If you provide any information, that NQAL administration determines, at its sole discretion, to be untrue, inaccurate, outdated or incomplete.

If NQAL determines, at its own discretion, that you are using your account in a manner not permitted under these terms and conditions.

In order to comply with applicable Laws.

In any other circumstances, as NQAL deems appropriate at its sole discretion.


We grant you a limited, non-exclusive, non-sub licensable, irrevocable, non-transferable license to:

Access and NQAL Application and Services for your personal purposes.

Access and use any content, information and related materials that may be made available through the services, solely for your personal, noncommercial use, any rights not expressly granted herein are reserved by NQAL and its licensors.


The rights granted to you in this agreement are subject to the following restrictions:

You shall not create an account or access the Service if you are under the age of 18.

You shall not license, sell, rent, transfer, assign, distribute, host, or otherwise commercially exploit the Service.

You shall not modify, translate, adapt, merge, disassemble or make derivative works of any part of the Application.

You shall not access to the Service or Application in order to build similar or competitive services.

You shall not copy, reproduce, distribute, republish, download, display, post or transmit the Application in any form or by any means.

You shall not remove or ravage any copyright notices or other property marks contained in the Application.



Comply with all applicable laws, and terms and conditions before using the Application or services.

Submit correct personal data, and the required papers and official documents that prove the exercise of the activity, which includes (Trade name, valid commercial register, commercial license, and contact information).

Dealing with the customer according to the rules and principles of ethics and respect.

Providing the service legally and legitimately, and not violate the laws of the state.

Not to use the service or Application to harm, harass, or annoy anyone.

Commitment to seriousness and implement the customers’ requests without any default or errors.

Commitment to keep orders safe and in good condition.

Commitment not to commit any unlawful or illegal acts in the place of orders delivery.

Assume the responsibilities and obligations arising from their fulfillment of the orders through the NQAL Application, and they will be responsible in facing customers for any damages that arise to them as a result of any failure or errors that occur as a result of the implementation of the service.Assume the responsibilities and obligations arising from their fulfillment of the orders through the NQAL Application, and they will be responsible in facing customers for any damages that arise to them as a result of any failure or errors that occur as a result of the implementation of the service.

NQAL Application reserves the right to take all legal action against anyone who violates this policy or any other policy listed in this Terms.


Comply with all applicable laws, terms and conditions before using the Application and Services.

Acknowledgement that the account is a personal, and shall bears full responsibility for all conducts that issued through it.

Commitment to add and verify all required data.

Commitment to seriousness upon order, credibility in dealing and not to waste service providers’ time.

Dealing with service providers and delivery drivers in accordance with the rules and principles of ethics and respect.

Acknowledgment that he is an independent contractor with the service providers, and that NQAL Application is not responsible for completing the request, and does not provide any guarantees or undertakings regarding the orders.

Take full responsibility for entering and correcting the address and order details.

The customers has the right to evaluate the service providers, and agrees not to use the evaluation feature to violate any of the service provider’s rights, blackmail him, write obscene language against him, or other unacceptable behavior. If done by any user, the Application has the right to delete, modify or keep the content of the material written in the evaluation or take the necessary action against the offending user.



Each Partner Trader has a prescribed delivery area to ensure that the orders reach your door in the best condition. If you live outside of the scope of the approved delivery areas, a message will appear on screen notifying you that ordering will not be available. We do not accept orders from individuals to an area in which we do not have a Partner Trader.

Operating hours vary depending on local times and the availability of our Partner Delivery companies, dealers and deliverers.

Please click on the relevant link to view the menus on our Service, and then click on your chosen menu, which will provide you with the option to submit your order to your chosen Partner Trader.

Place orders

When you submit an order through NQAL Application, we will send you an email confirmation on behalf of the Partner Trader thanking you for your order and confirming your order has been received and accepted by the Partner Trader. The contract for the supply of any order you order through us and will only be formed when you have been sent the Confirmation Email by us.

Please ensure that you have given us a correct email, as this is how we will communicate with you about your Order. Please also ensure that you provide an accurate address and telephone number to ensure that your Meals arrive to the correct location.

If you do not open the door or respond to correspondence or phone within 5 minutes of the delivery driver's physical reaching your address, we reserve the right to leave the premises, and you will be charged for the order.

NQAL Application seeks to provide a quality service and closely monitor Partner Delivery companies, dealers and deliverers very closely. In event in there, is a problem or any comments relating to our Partner Delivery companies, dealers and deliverers or in respect of the orders either in regards to food quality or temperature please let us immediately by emailing or calling us.


The following conditions apply to the offers made by NQAL Application:

The offer may only be available through the service of the products offered and subject to availability only partner Delivery companies, dealers and deliverers.

Each offer expires when submitted during the period mentioned to it, unless otherwise specified.

Offers are not transferable.

Specific terms and conditions may apply to the offers mentioned bottom each offer.

Prices and Payment

The price of any Meals will be listed on our Service. Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation Email, save in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the price.

NQAL Application provides payment through VISA – MASTERCARD – APPLE PAY – GOOGLE PAY.

All transactions made through credit cards are due with immediate effect on the Site.

We do not store credit cards numbers on our systems. Your payment details are protected before being transmitted using the latest electronic protection that follow the highest safety standards.

NQAL Application assumes no liability in the event of the user error in the payment process, nor does take any responsibility because of piracy or fraud process on the cards used by the user on the Internet.

You must make sure that the information about the credit card you are using in the payment is correct, accurate and valid before you complete the payment process.


You may not access or use the Application or the Services for any purpose other than the purpose for which we make it available to you. You agree not to do any of the following:

Use the Application, Services, or information for any commercial or non-personal purpose (direct or indirect) or for any purpose that is illegal, unlawful or prohibited by the Terms of Use and public morals.

Publish, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information.

Restrict or inhibit any other user from using the Application.

Impersonation of NQAL Application, any other user or other entity.

Interfere or attempt to interfere with the operation of the Application or circumventing security functions of the Application, or attempting to do so.

Accessing, or attempting to access, any portion of the Application that you are not authorized to access.

Upload or attach files that contain software or other material protected by intellectual property laws unless the user owns or controls the rights thereto or has received all necessary consents.

Tampering with data, information, and attempt to modify or destroy any security or documentary procedures.

Contact anyone who has asked not to be contacted, or make unsolicited contact with anyone for any commercial purpose.

Broadcast any unauthorized promotional materials, Publish unwanted emails (spam) or messages that support any illegal activities.

Publish, transmit or insert of any material containing viruses or other harmful software or any malicious code, files or other software designed to damage, interfere with or identify the normal operation of the service (or any part thereof), or any other software or computer hardware.

NQAL Application may not be used for the following purposes:

For any unlawful purpose, unlawful outside the scope of the purposes explicitly permitted by the terms and conditions.

To breach any applicable laws, regulation or rules of practice.

To infringement any trademark, copyright or other proprietary rights of any party, or Content that, you do not have a right to make available under any law or under contractual relationships.

To cause any damages to the service, the Application or trademarks in any way.

To collect or track the personal information of others.

To attempt to gain unauthorized access to the Application or any networks, servers or computer systems connected to the Application.

To Modify, copy, adapt, translate, extract the source code or reverse engineer any part of the Application, make any derivative versions of the Application or re-format or frame any portion of the pages comprising the Application, save to the extent expressly permitted in these Terms or by law.


The user is responsible for the data and information that he enters through NQAL Application, whether in terms of accuracy, completeness, and errors in it.


NQAL Application welcomes your feedback and comments regarding our Application and Services.

All comments, feedback, ideas, suggestions, and reviews (“Submissions”) shared with NQAL Application are not confidential and will become the sole and exclusive property of NQAL Application.

You may not post any comments or reviews that contain obscene language or pretend to be someone other than yourself or use false email addresses or fake names.

NQAL Application reserves the right to remove or edit any submissions.


The Application, and the information contained in it, is provided to you “as is” and “as available” without any warranties or representations of any kind, whether express or implied.

We are not liable for any losses or damages, (including without limitation, direct, indirect, consequential or incidental losses or damages) in connection with any use of the Application or arising from the Application including without limitation:

Any information, materials or recommendations related to the Application.

Any matters beyond our control, including without limitation the incorrectness or incompleteness of input data and information provided on other party websites that may be linked to the Application, directly or indirectly.

Interference with or damage to any other Application on your device.

Use of the Application with any incompatible operating system.

Disabling or Cessation of the Application from functioning; or not updating the Application.

Delayed fulfillment of orders from partner Delivery companies, dealers and deliverers or delivery drivers.

On the NQAL Application, we may display ads, other-parties services, pop-up texts, or externals links, If you decide to link to any third-party sites, you do so entirely at your own risk.

We endeavors to do its best ability to ensure that the Application is available for use, but we do not be liable for any possible interruptions of the service due to, but not limited to, maintenance work, technical problems or other similar causes, and we do not take responsibility for damages which may be caused by operation failure of the Application.

NQAL administration reserves the right to legally hold any user accountable for using the application for any legal or lawful violations or for the purpose of defamation or impersonation or use of the application for non-purpose by a competitor, and other irregularities that are not acceptable.

You must comply with any applicable third party terms when using the Application (by way of example, you must ensure that your use of the Application is not in violation of your mobile device agreement or any wireless data service agreement).


All intellectual property rights in the Services and contents related to the Application (including without limitation: the texts, graphics, logos, button icons, images, audio clips, video, digital downloads, documents, data compilations, software, programming rights and other symbols it contains (collectively referred to as “intellectual property”), remains to the property NQAL Application.

Any use of the Services, including without limitation copying, storing for a commercial use is prohibited -in whole or in part- without our prior written permission.

You are not permitted:

Use any part of the content on NQAL Application for commercial purposes without obtaining a license to do so from our licensors or us.

Modify any materials you have printed off or downloaded from the Services in any way, or use any illustrations, photographs, video or audios or any graphics separately from any text.

Publish, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which is provided on the Services.

Use or otherwise reproduce the “NQAL” name and logos (or any marks which are similar) without our prior written consent.

If you print off, copy or download any part of the Application in breach of these terms of use, your right to use the Application will cease immediately.


The Application, pictures, logos, header of pages, icon buttons and service names related to it (collectively “Trademarks”) are the property of NQAL. All trademarks not owned by us that appear on the Application are the property of their respective owners.

You may not use any of these trademarks, or any variations thereof, for promotional purposes, in any way that deliberately or inadvertently.

Nothing contained on the Application should be construed as granting any license or right to use any Trademark without the prior written permission of the party that owns the Trademark.


This Application may contain or provide information regarding websites, applications, products or services provided or offered by third parties. NQAL Application is merely an information provider and is not a referral service, and it does not recommend, does not endorse, does not monitor, and does not control these third-party applications, products, websites or services. Therefore, NQAL Application makes no guarantee or warranty of any kinds as to third-party applications, websites, products or services.

NQAL Application assumes no responsibility or liability for any third-party applications, websites or services. You assume full responsibility for your use of any such third-party applications, websites or services.


Any information that you submit to us or that we collects through our services is subject to our Privacy Policy, the terms of which are incorporated into these Terms and Conditions. Please see NQAL’ Privacy Policy for a summary of our practices regarding the collection and use of personal information. Acceptance of these and Conditions constitutes consent to NQAL’ collection and use of your personal information as outlined therein.


You agree to provide security for NQAL Application and its affiliates and to protect them from any damage that may catch up with them due to claims, losses, failures, costs and expenses caused by a violation of the User Agreement, or your violation of any related law.

You must take all reasonable care measures to ensure that your email is safe and not used by anyone else, as your email is used to reset your account password and we may use it to communicate with you regarding your account security.


We do not guarantee that the Application or servers will be error-free, free from unauthorized access, any e-mail sent from the Application is free of viruses or other harmful components or that the Application will meet your requirements.

We will not be responsible for any losses or damages caused by viruses or other technologically harmful materials that may infect your devices and computer programs, data or other proprietary material due to your use of the Application or to your downloading of any content on it, or on any website linked to it.


When you use NQAL Application or send emails to us, you are communicating with us electronically, and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be ‘in writing.

Your email address is used to send you information about our services unless you opt-out of such emails using the opt-out link in the emails.

NQAL Application may provide notifications to you as required by law or for marketing or other purposes at its discretion to the email address you have provided and/or registered with on the Application, or by sending a notification through the Application.


Through your using and registration an account in the Application or via clicking for accepting the conditions of the service upon claiming so via the Application, you shall be considered to have implemented this the Terms and Conditions online and it shall be legally enforceable for you from the date of using the Application, registering your account or from the date of clicking for accepting the Terms and Conditions

Explicit consent: if the user registers their account in NQAL Application, or has requested the purchase of services and products available through it and this consent is an electronic signature of this agreement.

Implicit consent: if the user uses, visits, or stays in NQAL Application for long or short periods, and this type of use is an electronic signature of this agreement.


You agree to defend and indemnify NQAL, its directors, officers, employees, and agents all claims, liabilities, damages, costs and expenses, including reasonable attorneys’ fees, in any way arising from, related to or in connection with:

A) your use of the Application, B) your violation of these Terms and Conditions C) posting or transmission of any materials on or throughout the Application by you, including, but not limited to, any other party claim that any information or materials you provide infringes any other party proprietary right.


NQAL reserves the right to update, modify or change these Terms and Conditions when deems it to be necessary, within the scope of the purposes of the Services. In such case, we will indicate the contents of the modified version of these Terms and Conditions, as well as the effective date of the modification, on the Services or the Application, or will notify Users by Email. The modified version of these Terms and Conditions will be effective as of the modified date thereof. You are responsible for regularly reviewing these Terms so that you are aware of any changes to them and you will be bound by the new policy upon your continued use of the Application.

We may also modify our services, add new services and delete or replace current services at any time without requiring Prior or subsequent approval from the user.


We reserve the right to suspend or restrict your access to the Application, with or without notice, and shall have no liability or responsibility to you in any manner whatsoever if we chooses to do so, also we reserve the right to cancel orders or payments without stating reasons, for any reason prior to processing payment.

The rights and/or licenses granted to you in these Terms unless you are notified otherwise, upon termination.


We shall not be liable for any failure or delay in performance due to circumstances beyond our control majeure, and not responsible for any incident, resulting in the suspension or disruption of the Application automatically.

Service Provider shall not be held to perform any obligation to Customer if it is outside of Service Provider’s control to do so as a result of circumstances that permanently or temporarily prevent such performance (Force Majeure). Service Provider shall not be liable for any damages or losses resulting from such Force Majeure.


Governing Laws/Jurisdiction: These Terms and Conditions, disputes related to orders or Services, and the relationship between you and NQAL shall be subject to the Laws of the United Arab Emirates, and you agree as user to submit to the exclusive jurisdiction of the UAE Courts.

Severability: In the event that any provision of these Terms and Conditions is held unlawful, void or unenforceable under applicable laws, the unenforceable portion shall be deemed to be severed from these Terms and Conditions, and such shall not affect the validity and enforceability of any other remaining provisions.

International Use: In the event that the service is used from any country, the user is responsible for compliance with all local laws, also agrees that he will not use the service or any publications accessed through the service in any country or in any way prohibited according to any other applicable laws, restrictions or regulations.

Entire Agreement: These Terms and Conditions shall constitute the entire and final agreement between NQAL on one hand, and any person visiting or using the Application or any of its features or advantages on the other hand.

Language: These Terms and Conditions was drafted in Both Arabic and English, the Arabic text is applicable before all the official and unofficial bodies if the English language conflicts with it.

Conflict conditions: In the event of any conflict between these Terms and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.


If you have any questions or suggestions about these Terms and Conditions, do not hesitate to contact us at Email: info@nqal.co or Mobile: +971524870857